— After-Sales Service Terms —

1. Installation Support (Steel Staircase)

Full online technical guidance is provided during the installation process. If you need a custom installation animation for your steel staircase, please feel free to contact us.

2. Inspection & Return Policy (Steel Staircase)

After the completion of production, we will provide you with detailed dimensional reports, engineer-certified quality inspection documents, and quality certificates. You also have the right to arrange a third-party team to conduct on-site factory inspections.

Free rework will be offered for any quality non-conformities.

A full refund will be granted if the product still fails to meet the agreed standards after two rework attempts.

No refunds will be accepted once the product is signed off as approved before shipment.

3. Steel Staircase Warranty Terms

3.1 Warranty Service Details

During the warranty period, if quality issues occur, you can contact us through online channels and provide clear photos of the damaged parts as proof. The warranty only covers stair components damaged due to normal and reasonable use. After verification, we will ship brand-new replacement parts to you free of charge.

3.2 Exclusions from Warranty

• Damage to stair components caused by accidents, intentional human damage, or force majeure events (e.g., earthquakes, floods).

• Damage resulting from failure to strictly follow our installation specifications or improper construction practices (e.g., rough handling leading to shattered glass panels).

• Damage caused by installing the product in non-agreed environments or lack of finished product protection. For example, installing indoor-specific stairs outdoors without authorization, or metal component corrosion caused by prolonged exposure to rainy or high-humidity conditions. We recommend purchasing products with galvanized anti-corrosion treatment for outdoor or humid application scenarios.

3.3 Warranty Eligibility

This warranty service is exclusively for the original purchaser and is non-transferable under any circumstances.

4. Delivery (Digital & Printed Products)

4.1 Digital files will be delivered via email or cloud link within 24 hours of purchase.

4.2 If the file is corrupted or unreadable, we will resend a replacement at no charge. One free resend per order.

4.3 Printing service (if purchased): A4 paper, shipped worldwide, free of charge. Delivered within 3–7 business days depending on destination.

5. Damaged Shipments (Printed Products)

5.1 If the printed materials arrive damaged due to shipping, we will reprint and resend at no cost. One free replacement per order.

5.2 To request a replacement, please provide a photo of the damaged item and your order confirmation within 7 days of delivery.

6. Refund Policy (Digital & Printed Products)

6.1 Before delivery: full refund available upon request.

6.2 After delivery or download: no refund for digital products.

6.3 After shipment: no refund for printed materials. Damaged items are eligible for free replacement only (see Section 5).

6.4 All refund requests must be made within 30 days of purchase. After 30 days, no refund will be processed.

7. Usage Rights (Digital & Printed Products)

7.1 All files are licensed for use in a single project only. Redistribution, resale, or public sharing is strictly prohibited.

7.2 Purchasing a physical print does not transfer copyright or intellectual property rights.

8. Contact Us

8.1 For any questions or issues, please contact us via email or WeChat. We aim to respond within 24 hours.